AgroFresh Market
Terms of Service
Terms for shopping and ordering through AgroFresh Market.
Prepared: 3 October 2026
Our service
AgroFresh Market connects customers with Freshfood vendors and delivery services through online and WhatsApp shopping.
Your account
Provide accurate account, contact and delivery information. Keep your password private and contact us if you suspect unauthorised account use.
Products and orders
Check product quantities, units, prices, delivery choices and the final total before placing an order. Availability may change. We will contact you if an ordered item cannot be supplied or a substitution is proposed. Substitutions require your agreement.
Payment
AgroFresh Market accepts payments through Paystack, bank transfer and other payment channels made available at checkout. Complete payment using the instructions supplied for your order. An order awaiting payment confirmation will remain pending. Keep your order number and payment reference when contacting support.
Delivery
Provide an accessible delivery address and a reachable phone number. Delivery estimates may be affected by traffic, weather and market availability.
Cancellation before preparation
Request cancellation as soon as possible. If purchasing and preparation have not started, we will cancel and refund any amount paid for the cancelled order.
Cancellation after work has started
Once purchasing, preparation or dispatch has started, cancellation is assessed according to the stage reached. Any lawful, reasonable cancellation charge and its basis will be explained.
Unavailable items
If AgroFresh Market cannot supply an item and you decline an alternative, we will refund the amount paid for that item. Delivery charges will be reviewed if the entire order cannot be fulfilled.
Missing, incorrect or damaged items
Report missing, incorrect, damaged or spoiled items promptly, preferably on delivery. Supply the order number and photos where reasonably available. This reporting preference does not remove statutory rights. Where an issue is confirmed, we will provide an appropriate replacement or refund. Customers are not required to consume or keep unsafe food.
Refund processing
Approved refunds will be returned through the original payment method where possible. We will communicate the expected processing time when the refund is initiated.
Your statutory rights
These terms do not limit rights granted by applicable law. Cancellation charges and remedies will be handled consistently with applicable Nigerian consumer protection requirements.
Contact us
Email Agrofreshmarkets@gmail.com or call +234 816 579 7522.